FAQS

Although we welcome all communication, please make sure to read our FAQs before reaching out. Due to the volume of emails we receive, it might take a while for us to get back to you, and we might have already answered your question down below. Thank you! 

how do you make your jewelry?
 
We make our jewelry using an ancient method called the lost wax casting method, which was first used (as far as we know) in Ancient Israel over 5000 years ago. We hand-carve each design ourselves (with the help of a saw, files, a hot pen, and maybe too much coffee). We then send off our wax models to get casted at a small, family-run caster. To achieve the final result, we file, sand, solder, polish, and set all the stones ourselves.  As such, please be advised that since everything is made by hand and sourced from natural/recycled materials whenever possible, there might be slight variations from the photos in the final product you receive. 

where do you ship?

We ship anywhere in the United States, as well as internationally. Shipping is $6 within the US and $12 for international orders. US orders over $350 will have the benefit of free shipping.

when can i expect to receive my item in the mail?

We will ship most items within 5-7 business days of receiving the order. Please allow between two to six weeks for rings to ship, as making a ring band especially for you is time consuming (this includes carving the wax model, casting it into the metal of your choice, filing and sanding the surface for smoothness, hand-polishing it to a shine, and in some cases, adding a patina to create shadows, lines, and depth, as well as stone-setting). Custom jewelry might take a bit longer, around 3 to 4 months, and up to eight weeks after we’ve agreed on the final design. 

We ship all US orders via First Class mail and include tracking. This means you will receive your order within 1-3 business days from the time it has shipped. If you need your item sooner, you can email us at debbie@rootsmetals.com and we will see what we can do, although unfortunately we can’t make any guarantees. 
 
International orders are shipped via First Class Mail International. Unfortunately we can’t make any timing guarantees as this will vary depending on the country of destination, customs, etc. However, generally this falls within the range of 7-21 business days from the time your jewelry was shipped.

i dont know my ring size / my ring that i ordered doesn't fit

Unfortunately we cannot guess your ring size, so it’s your responsibility to know it before you place an order. You can get your finger measured at a local jeweler’s (it’s usually free). 

We do not generally resize rings, as this is a time-consuming process that can require removing the stone (a long/risky process in itself, as depending on the stone, it can easily crack), soldering the piece, filing, sanding, and polishing, and resetting the stone back in place. Your best bet in the case that something that you ordered doesn’t fit is to go to a jeweler’s that does jewelry repairs so that they can resize it for a small fee. However, we cannot be held responsible for any damages. 

do you do custom orders?

It depends. Just as some writers are better suited to poetry and others to nonfiction, for example, the truth is that our style of making jewelry is not for everyone and not the best match for every request that we have received. Before reaching out to us for a custom request, we recommend exploring our website and our collection to see whether you think we are a good pairing. If you believe that we are, please reach out to us! We love making special pieces for customers. We do ask that you write CUSTOM ORDER REQUEST in the subject line of your email.  

We generally take up to five custom orders a month and work on them on a first come, first serve basis. 

We do make custom engagement and wedding jewelry, but the same principles in terms of design and style also apply.  We are happy to work with couples of all genders and sexual orientations. 

help! my bronze ring turned my finger green. 

This occurs because of a reaction between the oils in your skin and the metal. It’s completely harmless and will go away after you remove the ring. However, a very small minority of people do experience itchy allergic reactions to certain metals. If this is the case for you, we recommend learning what those metals are so you can avoid the uncomfortable feeling.

how can i best take care of my jewelry?

For silver and bronze jewelry, wear it often! This actually prevents tarnishing. However, do avoid wearing it while swimming or in the shower, or when putting on lotion. We recommend storing it in an airtight bag when not in use (like a Ziplock bag). 

Unlike silver and bronze, gold doesn’t really tarnish. However, you should still avoid wearing it to the pool, as the chlorine can change its color. Store it away from other metals, since gold is much softer and can scratch easily. 

where did you learn to make jewelry?

Debbie is partly self-taught, but she has taken various metalsmithing courses at Creative Side Jewelry Academy in Austin, Silvera Jewelry School in Berkeley, and Metalworks in San Francisco.

do you do wholesale? 

We consider wholesale requests on a case-by-case basis. Please email us at debbie@rootsmetals.com if you are interested in selling our work.