Although I welcome all communication, please make sure to read the FAQs before reaching out. Due to the volume of emails I receive, it might take a while for me to get back to you, and I might have already answered your question down below. Thank you! 


How do you make your jewelry?  

I make my jewelry using an ancient method called the lost wax casting method, which was first used (as far as we know) in Ancient Israel over 5000 years ago. I hand-carve each design myself (with the help of a saw, files, a hot pen, and maybe too much coffee). I then send off my wax models to get casted at a small, family-run caster. To achieve the final result, I file, sand, solder, polish, and set all the stones myself.  As such, please be advised that since everything is made by hand and sourced from natural/recycled materials whenever possible, there might be slight variations from the photos in the final product you receive.  


Where do you ship?

I ship anywhere in the United States, as well as internationally, via the United States Postal Service. Shipping is calculated based on the final destination. The price of shipping includes other costs, such as transportation to the post office and packaging. 


When can I expect to receive my item in the mail? 

I will ship most items within 5-7 business days of receiving the order. For made-to-order items, production times vary between 1-3 weeks. The items will ship within 5-7 business days of completion. 


I ship all US orders via First Class mail and include tracking. This means you will receive your order within 1-3 business days from the time it has shipped. If you need your item sooner, you can email me at debbie@rootsmetals.com and we will see what we can do, although unfortunately we can’t make any guarantees. 


International orders are shipped via First Class Mail International. Unfortunately I can’t make any timing guarantees as this will vary depending on the country of destination, customs, etc. However, generally this falls within the range of 7-21 business days from the time your jewelry was shipped. 


I don't know my ring size / my ring that I ordered doesn't fit 

Unfortunately I cannot guess your ring size, so it’s your responsibility to know it before you place an order. You can get your finger measured at a local jeweler’s (it’s usually free).  


I do not generally resize rings, as this is a time-consuming process. Your best bet in the case that something that you ordered doesn’t fit is to go to a jeweler’s that specializes in jewelry repairs so that they can resize it for a small fee. However, I cannot be held responsible for any damages. 



What is your return/exchange policy?


Unless your item arrives damaged in the mail, I do not allow returns/exchanges. Should your piece arrive damaged, please shoot me an email at debbie@rootsmetals.com so we can resolve the issue as quickly as possible. 


Do you take custom orders? 


Unfortunately I no longer have the time to make custom orders. 


Can you repair my jewelry?


I will not repair jewelry someone else made. I will generally not repair Roots Metals pieces, unless they arrive damaged in the mail. If that is the case, please email me at debbie@rootsmetals.com with images, and I will be happy to resolve the issue as quickly as possible. 


How can I best take care of my jewelry? 

For silver jewelry, wear it often! This actually prevents tarnishing. However, do avoid wearing it while swimming or in the shower, or when putting on lotion. I recommend storing it in an airtight bag when not in use (like a Ziplock bag).  


Do not wear gold fill jewelry when showering and especially when in the pool, as chlorine can affect its appearance. If you must clean it, use warm water and a mild soap. Let it air dry before you wear it again. Make sure not to touch it too often, as excessive friction can result in tarnishing. Polishing with a polishing cloth is fine. Like silver, it's best if stored in an airtight bag. Do not store it with pieces of a different metal, as that can result in scratching. 



Unlike silver, gold doesn’t really tarnish. However, you should still avoid wearing it to the pool, as the chlorine can change its color. Store it away from other metals, since gold is much softer and can scratch easily.  


All Roots Metals jewelry comes packaged in reusable anti-oxidation bags to prevent tarnishing.



Where did you learn to make jewelry? 

I am partly self-taught, but I have taken various metalsmithing courses at Creative Side Jewelry Academy in Austin, Silvera Jewelry School in Berkeley, and Metalworks in San Francisco. 



Do you do wholesale? 

I consider wholesale requests on a case-by-case basis. Please email me at debbie@rootsmetals.com if you are interested in selling my work. 



Do you work with influencers?

I am not seeking to work with any influencers at this time. 


What is gold fill? Is it the same as gold plating?

Gold fill pieces are pieces of jewelry with a solid layer of gold that has been mechanically bonded to a base of brass or silver. The gold in gold fill jewelry must comprise of 5% of the piece's total weight. If cared for properly, a gold fill piece of jewelry can last 10-30 years without exposing the base metal underneath.

Gold fill is not the same as gold plating. In fact, gold fill has 15-25 times the amount of gold in gold plated jewelry, meaning that it lasts longer.